What is Members ATM Alliance?
Members ATM Alliance is a Credit Union Service Organization (CUSO) created by Cooperative Services, Inc. (CSI) to assist credit unions in ATM management. We are owned collectively by the credit unions within the Alliance and we operate in partnership with Elan Financial Services.
If credit unions join the CUSO, what types of ATM technology can members expect?
The ATMs in the Alliance are 100% PCI compliant, EMV compliant, ADA compliant and operate on Windows. The machines can be standard cash dispensers, or full function depository ATMs, but we do not allow envelope depository machines.
Do the machines within the Alliance use the credit union’s branding?
Yes, ATMs are cobranded with the credit union’s logo and the Members ATM Alliance logo.
Can credit unions outsource the management of some of the ATMs in a fleet, but not all?
Yes, a credit union can choose which ATMs within their fleet they want to outsource if they do not want to outsource the entire fleet.
Does Members ATM Alliance purchase existing credit union ATMs for the network?
We do have asset transfer options available for utilizing a credit union’s existing ATMs, but it is not a requirement to be part of the Alliance.
What kind of security and fraud prevention measures does Members ATM Alliance offer?
The ATMs in the Alliance are all 100% PCI compliant, and will receive regular updates to remain compliant. The Alliance uses additional security applications to lock the ATM down preventing any sort of intrusion attempts. The CUSO also has software applications that help catch attempted fraud on deposits. On the physical side, we utilize industry standard KABA MAS locks to prevent loss and the cash acceptor on the ATMs prevents 99.99% of fraudulent cash deposits from occurring.
How much staff time will be needed on our part if we join?
Once a credit union joins the Alliance, the time needed to devote to ATM management becomes very minimal as daily balancing and settlement will go away.
How does Members ATM Alliance intend to keep the ATM technology throughout the network up to date?
Through a partnership with Elan Financial Services, we will always remain up to date on all current mandates, and stay prepared for future mandates as well. The Alliance also has a partnership with NCR to ensure the technology and transaction options available at the ATM remain current.
On average, how much money can outsourcing ATM management really save a credit union?
On average, credit unions can realize savings of 30% - 70% or more vs. their current ATM operating costs by outsourcing their ATM management to Members ATM Alliance.